Frequently asked questions
What is the Status of Coronavirus COVID-19 in Boston?
A: Please go to the City of Boston website here for the latest news on COVID-19: https://www.boston.gov/news/coronavirus-disease-covid-19-boston
Boston Sun Realty Inc. always takes the strictest health precautions and maintains all our properties cleaned to the highest hygienic standards for over 30 years in operation in Boston. We are proud to say none of our guests or staff are infected to our knowledge. Everyone wears a face mask at all times, sanitizing alcohol is provided to all guests and workers and everyone uses disinfectant and hand washing on a regular frequent basis. No one is allowed to congregate inside the house at any time. When the house is cleaned by the professional maid company, all windows are open and fans are blowing and the strongest personal protection methods and disinfectant is used to certify all our properties are COVID-19 free.
All our guests must fill in a Health Check Questionnaire certifying they are not infected with COVID-19.
Here at Boston Sun Realty Inc. we believe in sparing no expense for protecting the health of all our guests and staff. Boston Sun Realty Inc. is constantly updating our health prevention methods and strategies in accordance with government directives issued by the City of Boston and the Governor of Massachusetts.
What are the rates and availability for the dates I want to reserve?
A: Our rates change based on factors including the date, the number of guests, and whether the stay is during a special event in Boston. Boston has world famous special events attended by hundreds of thousands of people every year including but not limited to the Boston Marathon, the July 4th Independence Day, the University Graduation Dates for Harvard University, MIT, Boston University, and other colleges, the Charles River Regatta in October, and a variety of science and business conferences held at Hynes Convention Center and other locales in Boston.
To find out our rates and availability for your stay please send us an inquiry here. We will usually respond within 1-2 business days.
Can I bring a pet?
A: Unfortunately for health and legal reasons we cannot allow any pet or plant into any of our properties. Thank you for your understanding.
Do you have a handicapped entrance?
A: Our properties are not equipped with disability entrances. All our properties have steps up the front entrance, and they are multi-level with stairs inside to the 2nd and 3rd floor.
What is your refund policy?
A: Due to the small number of properties we rent out, all our rentals are nonrefundable and we can only offer a limited vacation rental credit good for 6 months starting from the date of the canceled move in. This credit can only be applicable if you cancel 6 months before move in date and the credit is applied to any future date you wish to redeem it limited to 6 months of your previous move in date. After 6 months if the vacation rental credit is not used it will automatically expire. If the credited date falls on a special event or other special time an additional charge will be applied to the difference in the final rate. Cancellation of the vacation rental credited date voids your vacation rental credit and is nonrefundable.
All cancellations with less than 6 months notice are not eligible for vacation rental credit.
Do you have parking?
A: Yes there is free parking at all but the Tremont location. The other locations all have onsite parking for guests. The Tremont location does not have parking but has a nearby parking garage less than 5 min walk away.
Do you have laundry and internet access?
A: We have washer and dryer for all our properties. Washer and Dryer usage are limited to 3 times a week without management permission. The Tremont Property comes with a public coin washer and dryer in the basement. All our units come with free Wifi high speed internet and streaming TV.
Do you serve breakfast or lunch?
A: We do not serve any food. However there are numerous restaurants and supermarkets within walking distance of our properties. Please enjoy the local cuisines of Boston.
Do you offer concierge services?
A: We do not offer transportation services. However Boston Logan Airport and other major areas of Boston have taxi service readily available and on call to drive guests to our locations. We always recommend our guests to use licensed taxi companies in Boston. Please see the list of licensed taxi companies maintained by the Boston Hackney Carriage Unit at https://bpdnews.com/hackney-carriage-unit.
Do you have a baby crib?
A: Yes we offer 1 baby crib free of charge for the unit you reserve. If you require more than one we can provide additional baby cribs for a one time delivery fee of $50 per crib.
Do you have a customer service contact in case of assistance?
A: Yes we have customer service available by emergency phone or email in the event of natural disaster or other issue that may require help. We can provide emergency technical assistance in the event for example a storm causes a power failure or internet disconnection. Boston Sun Realty Inc has a reputation of over 30 years serving all our clients and visitors with only the highest quality customer service.
For medical emergencies, fire, or other emergency situations please contact the emergency services at 911 for first responder help before contacting us.
Can you offer any kind of discount?
A: Yes we have a special campaign for people looking to make a deal. Please click here and provide us your best reasonable offer for the rental period you desire. We always try our best to help you if possible.
Do your real estate company also sell houses?
A: Yes we have a select clientele of exclusive properties for sale in the City of Boston. Please send us a message by clicking here
